Awful customer service

Olive_Ref_V89H3
Olive_Ref_V89H3 Posts: 6 ✭✭
edited January 7 in My Mobile

A mixture of incompetence and stupidity in one. Their customer service agent is telling me the messages I have been sending and receiving from a number starting with + 614 are being delivered to Ohio whereas I've been communicating with my relative in Sydney Australia all this time! But hey, Google says its Ohio - that's literally Fizz’s answer. Calls and messages not working on the regular and no solution offered whatsoever. As from little fizz's side - all is good - nothing on their end to resolve.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 628 ✭✭
    edited January 7

    There's not much anyone on this forum can do about that, if you lookup Fizz website they have a link to file a complaint.

  • Olive_Ref_V89H3
    Olive_Ref_V89H3 Posts: 6 ✭✭

    Oh wow, my post did not get taken down... Seems Fizz is currently sleeping, eh? As usual, when "dealing" with customer issues.

  • Olive_Ref_V89H3
    Olive_Ref_V89H3 Posts: 6 ✭✭

    Good luck with filing a complaint... Have you tried it yourself? Because I have - IT DOESN'T WORK as so many of their "services"

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 643 ✭✭
    edited January 7

    @Olive_Ref_V89H3 said:
    Oh wow, my post did not get taken down...

    I am not surprised that your posts have been taken down. I mean, what do you expect when you use abusive language when referring to Fizz' customer service? Fizz' moderators aren't overly aggressive when it comes to removing posts, you are allowed to criticize has long is you do it in a respectful, factual and constructive manner.

    Now, if you'd like to describe your issue in a little more detail, I'm sure, some of us forum dwellers will make every effort to try and help you.

    Also, when you are talking to Fizz customer service and you can't get past the level 1 support, it helps to insist that they open a ticket about your issue, one that you can see being displayed on your Fizz overview page. This usually gets things done, it least it has for me in the past.

  • Whizz
    Whizz Posts: 26,978 admin

    Hello @Olive_Ref_V89H3 ,

    We are sorry for the issue encountered.
    Please remember to communicate in a courteous and respectful way. We strive to maintain a welcoming and professional community, which means avoiding inappropriate language.
    For more information, we invite you to review our community guidelines:
    https://fizz.ca/en/community-user-guidelines

    To help you further, please contact us via live chat for real-time assistance:
    https://fizz.ca/en/support
    There we will be able to investigate your issue and also escalate a ticket for further investigation for the technical team if needed.

    Thank you for your understanding.
    Have a great day,
    Simona, Community Moderator

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