Can't send sms - error 38

Olive_Ref_V89H3

Whizz, can you please let me know why?

Promo_code_RBAAN

You can contact support via chat
https://fizz.ca/en/support

Or send a private message to Whizz

Bois_3ISKD

Contact support
https://fizz.ca/en/support

alexanderluo10890

Can you make phone call? Does your plan include SMS?

MobileFizzer_VBMV6

Provided, this applies to an Android phone, there is some information available on the Internet about this error 38. A Google search should help. As you haven't given us any information about what the circumstances are that produce the error, it is hard to give any specific advise.
Some of the tips given are below. Reboot your phone after each step and retest.

• Make sure that your cell plan includes sending text message. Do you have unlimted texts in your Fizz plan? Are you in your plan's designated coverage area?
• Go to Fizz website https://zone.fizz.ca/dce/customer-ui-prod/account/plan -> Manage my plan -> Everything else -> Advanced Parameters -> Fizz network parameters and follow the instructions.
• Clear the cache of the Google Messages app.
• Uninstall any 3rd party messaging apps that may interfere with what Google Messages is doing.
• Temporarily disable RCS messaging and see if that helps.

Whizz

Hello @Olive_Ref_V89H3 ,

I am sorry for the situation encountered.
I invite you to restart the phone, reset network settings and test to see if works.
Please consult our FAQ too:https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
If the issue persists, please contact us by chat to assist you better:https://fizz.ca/en/support
Thank you for your cooperation.
Have a nice day.
-Simona, Community Moderator