Activation pending

PJAHEERBASHA
PJAHEERBASHA Posts: 4 ✭
edited January 3 in My Mobile
Recently, I have ported from Fido to Fizz, but my activation is still in progress. It has has been more then 3 days.

I didn't even receive port message from FIDO. Please let me know why my activation is still pending.

Best Answer

  • Whizz
    Whizz Posts: 26,949 admin
    Answer ✓

    Hello PJAHEERBASHA,
    I am sorry to hear about the delay.
    The reason you haven't received the authorization text from Fido yet is that the transfer hasn't been officially 'triggered' on the network.
    To get things moving, you just need to launch the request from your Fizz account. Here is the quick fix:
    Log into your Fizz account.
    Go to My plans > Manage plan > Install my eSIM.
    Click the button that says 'Start the transfer'.
    Once you click that, Fido will send the authorization text to your original Fido SIM card.
    Make sure that SIM is in a phone and powered on so you can reply 'YES' to approve the move.
    After you reply, your Fizz service should activate within a few hours!
    Here is an FAQ about this https://fizz.ca/en/faq/install-and-activate-esim
    If you have any other questions feel free to reach us at https://fizz.ca/en/support
    -Alexandru, Community Moderator 

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