My e sim transfer is stuck on “Turn on this line- Activating” on iphone 17

nick K.

My e sim transfer is stuck on “Turn on this line- Activating” on iphone 17

Bois_3ISKD

@nick K. said:
My e sim transfer is stuck on “Turn on this line- Activating” on iphone 17

Contact support
https://fizz.ca/en/support

https://fizz.ca/en/faq/install-and-activate-esim

Use_code_VGTIB

Try to use private mode on your browser or disable add-ons.

alexanderluo10890

Reboot your IPhone.

Whizz

Hello nick K.,

I’m sorry to hear about the inconvenience.

I have verified your account and can confirm that your eSIM has now been successfully installed and enabled. Your plan is active. Please proceed with testing the line to ensure there are no issues with your services by following the instructions here: https://fizz.ca/en/faq/how-test-my-fizz-line

Please also note that at the time of activation—especially after a new installation, transfer, or SIM swap—iPhones may display the status as “Activating” for up to 30 minutes. This is expected behavior and will resolve automatically once the order is fully completed, as mentioned in our FAQ: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan

We remain available should you have any further questions. You can contact us via live chat by clicking on the following link: https://fizz.ca/en/support

Thank you for understanding! 
Have a good day! 
-Alexandra, Community Moderator