Problem with number porting/transfer from Spaekout- please help!

newfizzuser

Hi, I am a new Fizz user and wanted to port my number from Speakout. I was told by SpeakOut that they won't send a confirmation text to my phone for my number transfer request (also because my Speakout number was, and still is, on Speakout's Rogers network, while Speakout is currently transitioning to Telus network), and they said Fizz can just proceed with the number porting at Fizz's end. Apparently my number transfer status on Fizz account is pending due to this situation. Can anyone help me contact with Fizz technical support team to resolve this transfer? Thanks so much.

Whizz

Hello @newfizzuser

Thank you for letting us know about this situation.

I verified your account and I can see that the transfer of your number took a bit longer than usual to be completed. However, I can confirm that the transfer is completed now and your mobile plan is fully active.

We appreciate your understanding in this situation. If you have any other questions please contact us from the support page here: https://fizz.ca/en/support

Have a good one!
-Vlad, Community Moderator

Mike RZMAX

@newfizzuser said:
Hi, I am a new Fizz user and wanted to port my number from Speakout. I was told by SpeakOut that they won't send a confirmation text to my phone for my number transfer request (also because my Speakout number was, and still is, on Speakout's Rogers network, while Speakout is currently transitioning to Telus network), and they said Fizz can just proceed with the number porting at Fizz's end. Apparently my number transfer status on Fizz account is pending due to this situation. Can anyone help me contact with Fizz technical support team to resolve this transfer? Thanks so much.

For this problem, contact support
https://fizz.ca/en/support

Promo_code_VGTIB

Hi,
You can contact support via chat
https://fizz.ca/en/support

MobileFizzer_VBMV6

Speakout Wireless is difficult when it comes to outgoing number transfers. As you don't have any customer number, invoice or anything really that confirms that your number is with them. I eventually succeeded by putting their SIM card into a phone, waited a few days and that reported the phone's IMEI to the incoming carrier (which was not Fizz and whose support was actively trying to help and work with me to get the port to go through). Not sure, if the IMEI was correct as the dual SIM phone had two and I couldn't exactly figure out, what IMEI referred to what SIM card slot. But the port eventually succeeded and I can confirm that Speakout is not asking any kind of confirmation about the outgoing number port (SMS or otherwise).

If you are willing to spend some extra money (one month subscription), it may be easier to have them transfer the number to whatever network they want to push their customers off to (which in my case was Lucky Mobile, not Telus) and then try to transfer the number to Fizz from there.

junozero

Contact https://fizz.ca/en/support. You will need to open a ticket with Fizz, provide:
1. Speakout phone number to be ported
2. Speakout does not have account number. Use your Speakout phone number for the account number.
3. The IMEI number on your Speakout account. Just dial *#06# on your phone to get the IMEI number from your phone.
4. Your Speakout account 4 digits PIN number.
5. The name on your Speakout account.

Also provide a phone number for Fizz to call your in case of problem.