Can't send texts or make calls, receiving them is ok.

Annabella
Annabella Posts: 2 ✭
edited December 2025 in My Mobile
I just signed up a couple of days ago. Text and calls was working, but the next day it stopped. Receiving them is ok. It may be something in the Settings, but don't know what to fix.

Answers

  • PotatoStarch
    PotatoStarch Posts: 664 ✭✭

    Hi, welcome.
    You can contact customer support via chat
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,571 ✭✭

    hi reboot your phone or try to active temporary Airplane mode and disabled.

  • BradDoell
    BradDoell Posts: 425 ✭✭
    edited December 2025

    Hi @Annabella
    Here is the link to the FAQ on this topic.

    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

    Cheers,
    Brad

  • Whizz
    Whizz Posts: 26,931 admin

    Hello Annabella,
    I am really sorry for the situation you have encountered regarding your calls and text service.
    Since your calls are not working, we must troubleshoot it first. You mentioned that you also did some troubleshooting on your own, so could you please tell us exactly what you did privately?
    I would also like to ask you to follow these troubleshooting tests or just answer to the questions: Do calls fail with an error? (no signal, call ended immediately, mobile network not available, ring once then drops or a robot voice telling you something)?
    Can you please tell us which is your phone’s preferred network type? The steps are: Settings → Network & internet → SIMs → Fizz → Preferred network (is it 5G or 4G/LTE or 3G).
    Have you tested the Fizz SIM card in another device to see if the calls service works? A family member device or a friend’s device?
    Please also refer to this page for more troubleshooting steps: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why and https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone.
    We are waiting for you to tell us these details in private, so please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear in due time: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
    I hope you have a pleasant day and happy holidays! ☃️❄️
    -Mihai, Community Moderator

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