Tried to change mobile plan twice, I was charged twice, but no change
Hi, How can I get a refund? Is there a customer service contact number?
Best Answer
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@Victoria A. #5307 said:
Hi, How can I get a refund? Is there a customer service contact number?There is no phone number, it's 100% online.
You need to contact support
https://fizz.ca/en/support0
Answers
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Hello Victoria A. #5307,
I am sorry to hear that.
Please know that I have opened the (#377973) ticket for our technical team in order to find a solution for your situation. You will now be contacted via email to receive updates regarding your ticket. You can view your ticket progress by accessing your Fizz account and following the next steps: My settings > My tickets. Rest assured the situation will be resolved in the shortest time.
Once we have the team response, the refund will also be processed.
In the meantime, we count on your patience and understanding!
Thank you and have a good day!
-Alexandra, Community Moderator0
