Very new 500/50 customer, order details show 4680 modem is sent to me, why ?

V_V

Hi all,
while choosing between 400/50 and 500/50 plans I had modem model as a key differentiator, and decided on 500/50 to get a slightly better one and not venerable 4680. To my surprise my order details are shown that 4680 is sent for activation, and now I wonder - what is happening and is there easy way to fix it - any ideas?

Whizz

Hello @V_V ,

Thank you for your interest in our services.
Verifying your account, the modem delivery was not completed at this time.
Please wait for the modem delivery and if you receive the 4680 model, please contact us by chat to assist you further to fix this.
To chat with us:https://fizz.ca/en/support
We appreciate your cooperation.
Have a nice day!
-Simona, Community Moderator