Internet not working

Giovanni T.
Giovanni T. Posts: 6 ✭✭
edited December 7 in Internet

Is there an issue with the network at H2k3V3
Nothing us working and I did everything in troubleshooting

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,631 ✭✭
    edited December 6

    @Giovanni T. said:
    Is there an issue with the network at H2k3V3
    Nothing us working and I did everything in troubleshooting

    There might be an outage in your area!

    Unplug your modem from the power outlet and plug it back in after a few minutes.

    Otherwise, contact support to have them check if your signal meets the standards.
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,792 admin

    Hello Giovanni T. ,

    Sorry to hear about the issue.

    I verified your account and it appears that there was a maintenance last night on the network grid in your area but the service appears to be back online.

    Please reboot your modem by unplugging it from the power outlet for a few moments as shown here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If you still have issues, reach us on Live chat for further investigations.

    Have a good one,
    Raul, Community Moderator

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