Fizz internet WiFi went down on my first day of being activated (CODA-5610Q modem)
Is it a common problem that the CODA-5610Q modem loses it's WiFi?
I installed the CODA-5610Q modem on Dec 5, disabled band steering and set up 2 WiFi networks.
All worked well at least until 11pm.
It seems the WiFi went down at 1:00am or so and I had to unplug/plug the modem to restore WiFi. The issue was only with WiFi as my VOIP router plugged directly to modem was connected to internet.
Not a great introduction to Fizz internet, that's for sure
Answers
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So far there were no issues for me since I have CODA-5610Q.
Try to restart your modem as a quick workaround. If it doesn't help you can try to reset it to the factory settings.
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The Wifi signal is weak, I need use my own router.
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Did you separate 2G and 5G?
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Hello Pete29,
I am sorry to hear that you had issues with your internet connection.
I have verified in my tools and some of your modem signals are out of the normal parameters which can cause you this issue.
In order for us to troubleshoot this please download the Fizz Wi-Fi application, you must follow this link: https://fizzwifi.page.link/tools.
The first step for any Wi-Fi-related issues is to ensure you have run your network scan at home. If you have not yet completed the 2-minute network scan, please follow the steps below to get started:
To start troubleshooting follow these instructions:
►Stand next to your Modem
►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
►Tap “Fizz support”
►Tap “Tools and support”
Follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan. Allow the 2-minute Scan to complete (do NOT minimize the application and don't try to see messages/notifications). Once the scan is complete, you can review the scan details.
If the situation persists feel free to reach us at https://fizz.ca/en/support
I wish you a lovely day.
-Mihai, Community Moderator1
