Unable to Activate eSim

sixplusone

Hi there, I tried to activate my eSim just now but it failed (I followed all the processes correctly in the guide). Can you help look into my account please, thanks.

Bois_3ISKD

@sixplusone said:
Hi there, I tried to activate my eSim just now but it failed (I followed all the processes correctly in the guide). Can you help look into my account please, thanks.

See FAQ following
https://fizz.ca/en/faq/install-and-activate-esim

Contact support
https://fizz.ca/en/support

G225 code IRSGE

Hi your phone support e-sim?

Whizz

Hello @sixplusone ,

Thank you for your interest in our service.

Verifying your account, the transfer order is fault.

You have to start over with the transfer by placing a new order, under My plans, Add mobile plan, Transfer number.

Please consult our FAQ too:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

If any issue appears, do not hesitate to contact us by chat to guide you better: https://fizz.ca/en/support

Thank you for your kind understanding.

Have a wonderful day,

Simona, Community Moderator