Unable to unsubscribe my new plan after unsuccessful transfer from other provider

bupttony

Hello,

I tried to transfer my number from another provider to Fizz, after I opened a new plan and selected 'transfer number to Fizz', I got a text from my previous provider, and I replied 'YES' immediately. But two hours later, I got an email said my number cannot be transferred because I didn't answer the transfer authorization request, which I did.

Then I decided to cancel the transfer request because I don't want to waste my time on this. Followed the instructions on [https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do](https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do), I finalized the order by choosing a new number. But when I tried to unsubscribe the plan, it was still pending in 'My plans'.

Now I don't know how to cancel the transfer request and get my full refund, please suggest and help me.

Thank you.

Bois_3ISKD

@bupttony said:
Hello,

I tried to transfer my number from another provider to Fizz, after I opened a new plan and selected 'transfer number to Fizz', I got a text from my previous provider, and I replied 'YES' immediately. But two hours later, I got an email said my number cannot be transferred because I didn't answer the transfer authorization request, which I did.

Then I decided to cancel the transfer request because I don't want to waste my time on this. Followed the instructions on https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, I finalized the order by choosing a new number. But when I tried to unsubscribe the plan, it was still pending in 'My plans'.

Now I don't know how to cancel the transfer request and get my full refund, please suggest and help me.

Thank you.

For this issue, contact support
https://fizz.ca/en/support

PotatoStarch

You can ask customer support for assistance in the online chat:
https://fizz.ca/en/support

Whizz

Hello @bupttony ,

Thank you for your interest tin our services.
I am sorry for the issue encountered.
Verifying further, your cancelled the plan meantime. We regret your decision.
If you still want to transfer the number to us, here you can find all the steps:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
Have a great day!
-Simona, Community Moderator