Unable to unsubscribe my new plan after unsuccessful transfer from other provider

bupttony
bupttony Posts: 2 ✭
in My Mobile
Hello,

I tried to transfer my number from another provider to Fizz, after I opened a new plan and selected 'transfer number to Fizz', I got a text from my previous provider, and I replied 'YES' immediately. But two hours later, I got an email said my number cannot be transferred because I didn't answer the transfer authorization request, which I did.

Then I decided to cancel the transfer request because I don't want to waste my time on this. Followed the instructions on [https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do](https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do), I finalized the order by choosing a new number. But when I tried to unsubscribe the plan, it was still pending in 'My plans'.

Now I don't know how to cancel the transfer request and get my full refund, please suggest and help me.

Thank you.

Answers

  • PotatoStarch
    PotatoStarch Posts: 313 ✭✭

    You can ask customer support for assistance in the online chat:
    https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,453 ✭✭

    @bupttony said:
    Hello,

    I tried to transfer my number from another provider to Fizz, after I opened a new plan and selected 'transfer number to Fizz', I got a text from my previous provider, and I replied 'YES' immediately. But two hours later, I got an email said my number cannot be transferred because I didn't answer the transfer authorization request, which I did.

    Then I decided to cancel the transfer request because I don't want to waste my time on this. Followed the instructions on https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do, I finalized the order by choosing a new number. But when I tried to unsubscribe the plan, it was still pending in 'My plans'.

    Now I don't know how to cancel the transfer request and get my full refund, please suggest and help me.

    Thank you.

    For this issue, contact support
    https://fizz.ca/en/support

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