chat not working and need to verify account for eSIM

rammer90
rammer90 Posts: 2 ✭
edited December 1 in Your Fizz Account
I've been waiting for an agent to connect for over an hour in an active chat which doesn't seem right because the customer service agents have been super quick in past experiences. But then I also noticed that one of my previous, inactive chats is saying "waiting for an agent" yet I'm unable to type anything in that chat.

I tried to verify my account to change to an eSIM a couple weeks ago, but the agent said their website wasn't working and needed some updates. So now I'm trying once again to verify my account with an agent so I can get an eSIM because my phone hasn't been working!

Best Answer

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 9,334 ✭✭
    edited December 1 Answer ✓

    Yeah, that wait isn’t normal. Close any old chats, clear your cache or switch browsers, then open a fresh chat from the Fizz site (look for this page at https://fizz.ca/en/support . Agents are online every day from 8 a.m. to 1 a.m. EST. Tell them your phone isn’t working and you need your eSIM that usually gets faster attention.

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,453 ✭✭

    Clear your browser cache, try a private browsing mode, and disable your VPN if you are using one.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,759 ✭✭

    Just try again by following the guide
    https://fizz.ca/en/faq/install-and-activate-esim

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,294 ✭✭
    edited December 1

    Hi, no vpn and use private mode of your browser.
    Others send private message to @whizz

  • Mark123_2024
    Mark123_2024 Posts: 8,686 ✭✭

    @rammer90 said:
    I've been waiting for an agent to connect for over an hour in an active chat which doesn't seem right because the customer service agents have been super quick in past experiences. But then I also noticed that one of my previous, inactive chats is saying "waiting for an agent" yet I'm unable to type anything in that chat.

    I tried to verify my account to change to an eSIM a couple weeks ago, but the agent said their website wasn't working and needed some updates. So now I'm trying once again to verify my account with an agent so I can get an eSIM because my phone hasn't been working!

    You should try tomorrow. Maybe they are not available from a certain reason 😕.

  • junozero
    junozero Posts: 1,070 ✭✭

    Try again, it should work.

  • Whizz
    Whizz Posts: 26,733 admin

    Hello @rammer90 ,

    We are sorry for the inconvenience.
    I have verified your account and I noticed that you have managed to make a sim swap on November 29 and the order is completed.
    I kindly invite you to try again accessing the chat after clearing cache memory and cookies:
    https://fizz.ca/en/support
    Also you can contact us by email under My settings, Obtaining satisfaction.
    Thank you for your cooperation.
    Have a great day!
    -Simona, Community Moderator

  • Thermosis123
    Thermosis123 Posts: 1 ✭
    Clear your browser cache
This discussion has been closed.

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