3 days no internet service

hixh
hixh Posts: 3 ✭
edited December 1 in Internet
3 days and counting no internet service no estimate from fizz 0 support 0 help
We rely on your service and 0 effort from your side to resolve the issue, what’s going on?

Best Answer

  • Whizz
    Whizz Posts: 26,733 admin
    Answer ✓

    Hello hixh 

    I am sorry to hear about the situation encountered.

    I want to inform you that our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection. Our technicians are aware of the issue and are working to resolve it as swiftly as possible.

    While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.
    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a good one!
    -Vlad, Community Moderator

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