Anyone has problem transferring number to Fizz today (2025/11/29)

fidofido
fidofido Posts: 9 ✭
edited November 29 in My Mobile
Tried to kickoff the number transfer from Fido to Fizz since this morning. The after I click on the "Start..." button, it just kept busy rolling forever. I am pretty sure the information (number / existing Fido account, etc.) is correct. I also try to connect with Fizz help representative but got no one. Just wonder if it is Fizz system problem or something else. Any help is appreciated!

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Answers

  • PotatoStarch
    PotatoStarch Posts: 313 ✭✭

    Did you check with your previous/current provider? The line has to remain active for the duration of the porting process and some companies require "unlocking" porting beforehand.

  • Whizz
    Whizz Posts: 26,733 admin

    Hello @fidofido ,

    Thank you for your interest in our services.
    As @Andrei_ref_R7VK1 suggested, please clear cache memory and cookies of your browser and try again from an incognito page of your browser.
    If the situation persists, please contact us by chat to assist you further:https://fizz.ca/en/support
    We really appreciate your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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