Number Port Stuck in "Pending Activation" for 2 Days

rising
rising Posts: 1 ✭
edited November 29 in My Mobile
I'm trying to port my number to Fizz, but I haven't received the authorization code needed to complete the transfer. The request has been stuck in "pending activation" status for 2 days. I have contacted customer service multiple times requesting either cancellation or resubmission of the request, and also opened a support ticket. However, no action has been taken and the status remains unchanged.

Best Answer

  • Whizz
    Whizz Posts: 26,733 admin
    Answer ✓

    Hello @rising ,

    We are sorry for the issue encountered.
    Verifying further, a ticket was escalated related to your issue.
    Once the technical team will provide a resolution, you will be immediately informed by email.
    You can follow the ticket too under My settings, My tickets.
    Rest assured, we are doing the best for you.
    Thank you for your cooperation and kind understanding.
    Have a nice day!
    -Simona, Community Moderator

Answers

  • PotatoStarch
    PotatoStarch Posts: 313 ✭✭

    Did you check with your previous/current provider? The line has to remain active for the duration of the porting process and some companies require "unlocking" porting beforehand.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,754 ✭✭

    @whizz could you please take a look?

This discussion has been closed.

Categories