No response from support

cheng

I have trouble with activation and I can't receive any text msg including the one from original provider for the transfer.

I tried restarting the phone, restart the transfer. Nothing works

Andrei_ref_R7VK1

@Whizz could you please take a look?

Whizz

Hello @cheng,

Thank for your interest in our services.

Verifying your account, the transfer is confirmed.

The system needs up to 2 hours to complete it and activate the plan.

Once the mobile plan is fully activated, you will be automatically informed. Once it is, you can restart the phone and test the services.

Please consult our FAQ for more details:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

We really appreciate your cooperation.

Have a nice day!

-Simona, Community Moderator