Plan rebate not credited - chat not working

Benoit P. #6038
Benoit P. #6038 Posts: 4 ✭✭
edited November 24 in Your Fizz Account

Hello,

I should be asking this on the chat, but somehow, it is not working (help-support-start chat). I tried two different machines to no avail. Am I the only one with this probem?

I purchased a phone from Fizz this summer that had a plan rebate attached to it. I am still being charged the full amount. Have others had problems with this (or with the chat)?

Thank you,

Best Answer

  • Whizz
    Whizz Posts: 26,651 admin
    Answer ✓

    Hello Benoit P. #6038,

    We are sorry to hear about the situation encountered.

    I investigated your account and I can see that there are some issues with how your phone order is displayed. As the order appears to be still in progress, the discount was never applied. Because of this I escalated a ticket to our technical team. You can see it in your Fizz account under My settings > My tickets.

    Regarding the issues accessing the chat, I recommend trying to log into your Fizz account using an incognito/private browser window. If the issue persists, please send us a private message with more details.

    I want to inform you that you will receive further updates regarding the ticket directly via email.

    We appreciate your patience and understanding.

    Have a good one!

    -Vlad, Community Moderator

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,289 ✭✭

    @Benoit P. #6038 said:
    Hello,

    I should be asking this on the chat, but somehow, it is not working (help-support-start chat). I tried two different machines to no avail. Am I the only one with this probem?

    I purchased a phone from Fizz this summer that had a plan rebate attached to it. I am still being charged the full amount. Have others had problems with this (or with the chat)?

    Thank you,

    Clear your browser cache, try a private browsing mode, and disable your VPN if you are using one.

This discussion has been closed.

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