pending reactivation

Rewts
Rewts Posts: 2 ✭
edited November 24 in Internet
I'm currently stuck in this loop where, my services never git back after 12 hours.
I contacted support, they opened my ticket (actually they put three, go figure). No long after, two of my tickets showed "in progress" but even after three days...there's nothing happening.
I contacted support three time allready and they basically tell me nothing.
Furst one said "oh wait 24 hours and it should be solved".
Second said (after 24hrs) "oh it can take 24 up to 48hrs then it'll be solved".
Third one finally ended up saying "well it's the week-end so...we'll contact you via e-mail when it's done.
My question is this: "why not be more transparent from the start? And why having these tickets showing they're being handled "at the time" when there's nobody actually, working on my case?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,453 ✭✭

    @Whizz , Can you intervene, please?

  • Whizz
    Whizz Posts: 26,733 admin

    Hello @Rewts ,

    We are sorry for the inconvenience.

    Verifying your account there is a ticket created for this issue and it is under investigation. As another department is taking care of the investigation, we are not able to provide an exact time of the resolution.

    I have just relaunched the ticket to speed up the solving process.

    I can assure you that the case is escalated with top priority and a resolution will be provided in the shortest time possible. You will be immediately informed by email once it is provided.

    You can follow the progress under your account, My settings, My tickets too.

    Thank you for your patience and cooperation.

    Have a nice day!

    -Simona, Community Moderator

This discussion has been closed.

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