service down in pointe-claire
Best Answer
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Hello Turnerbuds,
Thank you for letting us know about this situation.
I made the necessary verifications in our tools and your modem appears to be currently online with optimal signals. However, I can see that it was disconnected for a short period a bit earlier.
I recommend restarting your modem by unplugging the power cord for a few seconds, if you didn't do this already.
In case you still connect to the network or if the issue returns, please contact us directly from the support page for further assistance. You can do that here: https://fizz.ca/en/support
You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
Have a good one!
-Vlad, Community Moderator0
Answers
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Reboot if not contact support
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@Turnerbuds said:
service down in pointe-claire - hours now. TS complete. Fix?Unplug your modem for a few minutes and then plug it back in.
If the problem persists, contact support so they can check your signal
https://fizz.ca/en/support0 -
Unplug your modem from wall, look if coaxial cable is well screwed
Contact tech support they look if coaxial signal is ok
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