service down in pointe-claire

Turnerbuds

service down in pointe-claire - hours now. TS complete. Fix?

Whizz

Hello Turnerbuds,

Thank you for letting us know about this situation.

I made the necessary verifications in our tools and your modem appears to be currently online with optimal signals. However, I can see that it was disconnected for a short period a bit earlier.

I recommend restarting your modem by unplugging the power cord for a few seconds, if you didn't do this already.

In case you still connect to the network or if the issue returns, please contact us directly from the support page for further assistance. You can do that here: https://fizz.ca/en/support

You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

Have a good one!
-Vlad, Community Moderator

GyslainH

Reboot if not contact support

Bois_3ISKD

@Turnerbuds said:
service down in pointe-claire - hours now. TS complete. Fix?

Unplug your modem for a few minutes and then plug it back in.

If the problem persists, contact support so they can check your signal
https://fizz.ca/en/support

THORGAL CODE WT31T

Unplug your modem from wall, look if coaxial cable is well screwed

Contact tech support they look if coaxial signal is ok