How long will a de activated account stay on my account page?
How long will a de activated account stay on my account page?
Best Answer
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Hello @Oxitora ,
An inactive Fizz plan will remain on your Fizz account forever.
It does not affects you, it stays there as an evidence of your plans.
For the mobile plans, you can reactivate your inactive plan within 60 days, after this period the number is lost.
For the internet plans, you can reactivate it within 30 days.
Thank you for your kind understanding.
Have a nice day.
-Simona, Community Moderator1
Answers
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@Oxitora said:
How long will a de activated account stay on my account page?For a few years
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Not sure about inactive plans. An account will remain for three years after there are no more active plans associated with it.
https://fizz.ca/faq/unsubscribe, see section 1.
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My dad internet still shows event though he unsubscribe about 3 years ago
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For a few years???? So that means the number associated with the de-activated account would not be available for a few years?
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@Oxitora said:
For a few years???? So that means the number associated with the de-activated account would not be available for a few years?The phone number is kept for 60 days. After this period, it becomes available.
See point 2 of the following FAQ
https://fizz.ca/en/faq/unsubscribe0 -
A deactivated Fizz account (plan) will remain visible on your account page for at least 60 days after deactivation. After this period, it is removed from your portal and you can no longer recover the associated phone number.
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