Payment failures?

iji
iji Posts: 2 ✭
edited November 3 in My Mobile
I was trying to make a purchase today but I found, strangely, I got declined I aslo tried three other cards, all failed to pay. But I'm pretty suremy cards are active nad have enough credits... I also have subscription charged for serveral month already.. What happened?

Answers

  • Shmutz
    Shmutz Posts: 375 ✭✭

    Make sure the billing info corresponds to what is listed with card provider; Name, Billing address and such. If it still doesn't work you can contact support via chat

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,965 ✭✭

    @iji said:
    I was trying to make a purchase today but I found, strangely, I got declined I aslo tried three other cards, all failed to pay. But I'm pretty suremy cards are active nad have enough credits... I also have subscription charged for serveral month already.. What happened?

    Clear your browser cache, try browsing in private mode, and disable your VPN if you are using one.
    If the problem persists, contact support.
    https://fizz.ca/en/support

  • BradDoell
    BradDoell Posts: 393 ✭✭

    Good morning @iji
    Sorry to hear of your troubles.
    From the FAQ
    “ If you attempt to add a payment method to your account and receive a message informing you that you have reached the maximum number of attempts, please contact our customer service using the chat bubble located at the bottom right of this page.”
    Cheers,
    Brad

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 960 ✭✭

    If all your cards are being refused on Fizz, the issue likely stems from a mismatch in your billing information, card type restrictions

  • alexanderluo10890
    alexanderluo10890 Posts: 1,451 ✭✭

    Try your card with other online shopping to see if it still works.

  • Whizz
    Whizz Posts: 26,525 admin
    edited November 3

    Hello @iji ,

    I am sorry for the situation encountered.
    Please try to add the payment method from an incognito window of your browser, from the Fizz account, My settings, Payment methods, Add new payment method.
    Please make sure you are adding the same information as it is declared on the bank.
    I invite you to consult our FAQ too:https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    If any error appears, please contact us to help you further:https://fizz.ca/en/support
    Thank you for your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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