internet unstable
Recently, the home internet goes down several times a day, sometimes for 10 minutes, sometimes longer. Does anyone have the same issue?
I live in cote-st-luc.
Best Answer
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Hello yjhlsyjhls,
We are sorry to hear about the situation encountered with your internet connection.
After making the necessary checks, we noticed that your internet plan is active, modem is online, provisioned with the correct speed and that the signals are optimal.
Please verify the coaxial cable, to be well screwed into the modem and not damaged in any way.
Also, if possible, plug the modem in a different power socket, by making sure that it is connected directly to the wall, without an extension cord.
In this process, leave the modem unplugged for at least 10-15 seconds in order to make a reboot.
Here are more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
In case there will not be improvements, you can reach the online customer service agents with more details and they will gladly assist you.
To do that, you can use this link: https://fizz.ca/en/support
Have a great day.
-Mihai, Community Moderator1
