I wonder if Fizz can show the reward points transactions for us

alexanderluo10890
alexanderluo10890 Posts: 1,484 ✭✭
in Your Fizz Account

I found sometime I missing the points, but I can't find the points transaction records in my account.

Best Answers

  • junozero
    junozero Posts: 986 ✭✭
    Answer ✓

    It's a good idea.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭
    Answer ✓

    @alexanderluo10890 said:
    I found sometime I missing the points, but I can't find the points transaction records in my account.

    It doesn't exist, but I would like him to develop this option.

Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,177 ✭✭

    Good idea, hope they do a log

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,422 ✭✭

    @alexanderluo10890 said:
    I found sometime I missing the points, but I can't find the points transaction records in my account.

    I comletly agree with you!

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,271 ✭✭

    Unfortunately it's a long story. It was asked multiple times but we were always ignored.

    I am often missing points as well. When I am contacting a @Whizz, they always replying to be patient 🤷🏼‍♂️.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 525 ✭✭

    Badges are also frequently not awarded as advertised. While you can always contact support, state your case, and they will award them manually for that particular case, it is frustrating having to do that over and over again.

    Would be nice if Fizz would fix the underlying problem, however, there seems to be very little effort.

    For example, I just contacted them just recently because a number of months of me being a member did not get counted for my 6 months badge. They awarded the badge manually, but I can already see that the same number of months missing from my 1 year badge now. So, when my first anniversary comes around in a few months, I will most likely have to contact them again :(

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,177 ✭✭

    @MobileFizzer_VBMV6 said:
    Badges are also frequently not awarded as advertised. While you can always contact support, state your case, and they will award them manually for that particular case, it is frustrating having to do that over and over again.

    Would be nice if Fizz would fix the underlying problem, however, there seems to be very little effort.

    For example, I just contacted them just recently because a number of months of me being a member did not get counted for my 6 months badge. They awarded the badge manually, but I can already see that the same number of months missing from my 1 year badge now. So, when my first anniversary comes around in a few months, I will most likely have to contact them again :(

    1.5 year with Fizz and still have not unlock the 6 month badge. Im not wasting my and support time for just 200pts, but yeah there a bug for sure.

  • Rastin
    Rastin Posts: 959 ✭✭

    I also have not got my 6 month and 1 year badges.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,091 ✭✭
    edited October 28

    @Rastin said:
    I also have not got my 6 month and 1 year badges.

    Contact support to get them
    https://fizz.ca/en/support

  • yuzumi
    yuzumi Posts: 168 ✭✭

    That's a great idea and I have the same issue with the 6 month badge currently...

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,177 ✭✭

    Reading this forum, so many peoples have the issue with age badge. Currently I see Fizz handling the issue one by one, but if it affect so many people they should look at fixing the code. I suspect referral bonus affecting this.

  • junozero
    junozero Posts: 986 ✭✭

    Is this feature hard to be implemented by Fizz?

  • GyslainH
    GyslainH Posts: 726 ✭✭

    Doubt it just need time I guess

  • Félix77
    Félix77 Posts: 552 ✭✭

    @junozero said:
    Is this feature hard to be implemented by Fizz?

    Perhaps if they outsourced the creation of their online infrastructure, maybe that'd explain the problem o:)

  • GyslainH
    GyslainH Posts: 726 ✭✭

    We need to get points with replies too :p

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