Data barely working today

Padraig
Padraig Posts: 2 ✭
edited October 21 in My Mobile
I was out at a café today near broadway and fraser and my data was hardly working at all for over an hour. I tried restarting my phone multiple times but it continued not to work. The Fizz status page says everything is fine. It's working again now that I'm home, but I don't need data at home, because I have wifi. Is there any explanation for why it was not working this morning? Is there anything I can do about this in future?

Best Answer

  • Whizz
    Whizz Posts: 26,388 admin
    Answer ✓

    Hello Padraig.
    It sounds like you may have experienced a temporary signal issue in that area.
    Even if the Fizz status page shows no outages, local network congestion or weaker tower coverage can sometimes cause slow or unstable mobile data. 
    A few things you could try next time this happens:
    Toggle Airplane Mode on and off — this forces your phone to reconnect to the nearest tower.
    Try resetting your network settings (though note this will remove saved Wi-Fi networks).
    Here is an FAQ about this https://fizz.ca/en/faq/browsing-the-internet-is-very-slow-on-my-mobile-phone-how-do-i-fix-it
    If it happens often in the same area, you can reach us back and we will further look into it.
    Glad to hear it’s working again now! Hopefully it was just a brief local issue.
    Have a wonderful day.
    -Mihai, Community Moderator 

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,961 ✭✭

    Hi contact support with hour and city of problems for investigation. Work great normaly.

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