An error occurs every time I try to activate my sim card.

TinaPehme_1
TinaPehme_1 Posts: 2 ✭
edited 12:57PM in My Mobile
I have tried on multiple devices, across 3 days and the error notice on the activation page persists. Is there any other way to activate a physical sim without encountering this error?

Answers

  • PotatoStarch
    PotatoStarch Posts: 124 ✭✭

    You should contact support
    https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,390 ✭✭

    @TinaPehme_1 said:
    I have tried on multiple devices, across 3 days and the error notice on the activation page persists. Is there any other way to activate a physical sim without encountering this error?

    Clear your browser cache, try using a private browser, and disable your VPN if you use one.
    Otherwise, contact support
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,927 ✭✭

    Hi, use private mode of browser and disable your VPN,

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 455 ✭✭

    Hi! Try your browser in private mode (incognito mode) so it don’t use cookies/cache. Otherwise contact support here https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,351 admin

    Hello TinaPehme_1 ,

    Sorry to hear about the issue.

    Please try to activate the Sim card via another browser using Incognito mode by going to Overview - Add a mobile plan ( if you want to activate a new plan specifically ) and if you are still having issues kindly reach our customer service for further investigations , on chat : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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