Can't receive phone calls, can't send or receive SMS... been a month.
I joined Fizz over a month ago, and my mobile number has never worked properly since day one. I cannot receive calls, and I cannot send or receive SMS.
I’ve had three different tickets opened for this same issue. I keep receiving vague updates like “in progress” and “things are moving along,” but nothing has actually changed. A few days ago, I even received a text from Fizz claiming that my text messaging was working correctly — but it’s still not working. I was told its a stuck port. My number is stuck in limbos!
Today, Fizz asked me to buy a new SIM card and install it in my phone. I did exactly that, and I’m still experiencing the exact same issue: no calls, no SMS.
It has now been over a month without a functioning mobile service, I have been VERY patient. I need a real solution and a clear timeline, not more delays. Please, don't close this discussion and tell me to contact support... I have been in contact with support numerous times, and do exactly as they say, every time. I now want to know if the technical team can actually solve the issue..
Answers
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Hello Fabfizz,
We're really sorry for the inconvenience.
I have verified and I noticed that you are in direct discussion with our team to resolve the situation on your ticket.
We will provide you further assistance directly on the ticket to resolve this situation.
We are trying our best to solve this issue as soon as possible for you.
Thanks for your kind understanding!
Have a great night.
-Mihai, Community Moderator1
