My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

Baobao8
Baobao8 Posts: 2 ✭
edited October 15 in Internet
My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on this FAQ page. It only happens occasionally, but it cuts out on all my devices during important meetings. Hoping to get some help on this.

Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 402 ✭✭

    When it happen, does it cut internet only on your work computer or all devices?

  • Whizz
    Whizz Posts: 26,341 admin

    Hello @Baobao8 ,

    I am sorry for the issue encountered.

    Verifying my tools, your modem is online and providing a proper speed.

    Please make sure that the coaxial cable is well inserted into the modem, restart your modem, also your devices, disconnect them from the network and reconnect.

    After that, please test to see if the issue persists. If you still encountering is, please contact us by chat to assist you further:https://fizz.ca/en/support

    Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    Thank you for your understanding and cooperation.

    Have a nice day.

    -Simona, Community Moderator

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