I can't make calls or send text messages

saintkm

Hi there, I just signed up for a Canada + USA Plan, I only used imessage and GPS while in the states for two days, but got home from the states today - and I cannot send regular text messages, or make phone calls. I am trying to figure all this out as I signed up on a whim on Friday to get a plan before crossing the border as Fizz was recommended by a family member.

Now, I have an iphone 11 which is compatible with voLTE and esim according to the fizz website. I went the free esim way when I signed up.

I turned on data roaming in the states and have left it on. imessage works perfectly, but when I receive regular text messages I cannot respond to them. I tried calling #8378 and the call won't go through. I can't call my husbands iphone either.

What do I do? When I go to Settings > Cellular > Voice + Data my ony options are LTE or 3G so I have it on LTE. I don't have a voLTE option to turn on. Does this mean it's not actually voLTE compatible even though it says my iphone 11 is on the fizz list?

Any Insight is greatly appreciated as I was very excited about this plan but obviously I need it to work properly if i'm going to stay!

Andrei_ref_R7VK1

Try to reset network settings

Use_code_VGTIB

You can try to disable automatic network enrollment and choose Fizz or Fizz EXT from manual selection menu.

You can also toggle airplane mode for a minute to try and auto enrol in network.

Bois_3ISKD

Is your iPhone a Canadian or North American version?

Fizz_Code_FRERG

Restart your phone, if it does not work contact support here https://fizz.ca/en/support

Whizz

Hello @saintkm ,

I am sorry for the situation encountered.

Verifying your account, I confirm that the mobile plan is active and functional.

Please make sure that your IOS is up to date, reset the network settings on your phone , restart and test again.

Please consult our FAQ too:https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

If the situation persists after proceeding with the manipulations, please contact us by chat to assist you further:https://fizz.ca/en/support

Thank you for your cooperation and understanding.

Have a nice day.

-Simona, Community Moderator