Not receiving SMS messages

ryans664
ryans664 Posts: 2 ✭
edited October 12 in My Mobile
New Fizz member here, subscribed 2 days ago. Phone can easily send SMS messages to android devices, but cannot receive anything. Please advise. I plan to cancel if this is not resolved promptly.

Thanks.

Best Answer

  • Whizz
    Whizz Posts: 26,382 admin
    Answer ✓

    Hello ryans664,

     Thank you for letting us know about this situation.

    I verified your mobile plan and I can see that everything is in order on our end. As you recently transferred your number to Fizz, please restart your phone and make sure that you have the latest iOS/Android version installed.

    Also, please make sure that you are using the native messaging application for your phone model. 

    If the issue persists, please make sure that you didn't reach maximum capacity for messages storage. The process for deleting text conversations can vary from one phone to another. Here are two examples:

    Android: Messages → Touch the message for a few seconds → Delete

    iPhone: Messages → Modify → Select a message → Delete

    You can find more details here: I can’t send or receive text messages (SMS). Why? | Fizz

    If the issues persist, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support


    Have a good one!

    -Vlad, Community Moderator

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