PSA: Travel Add-On for Data in GERMANY does not work (September)

Jacques_Assert
Jacques_Assert Posts: 168 ✭✭
edited October 6 in My Mobile

Purchasing a DATA Travel Add-On for GERMANY does not work.
The phone connected to 'o2 - de' without issue, and reports 4G and good signal, but when you attempt to use the network the top icon switches to E and allows only Emergency Calls.

This issue occurred during all of September. It was confirmed on two phones, both Android, a Motorola purchased from Fizz, and a Pixel 9a purchased from Google.

Attempting to manually select the access point name had no effect.

Answers

  • Whizz
    Whizz Posts: 26,300 admin

    Hello @Jacques_Assert ,

    I am sorry for the issue encountered.

    Verifying your account, there is no active mobile plan attached to it.

    If you encounter this on a plan from another account, I invite you to reset the network settings of your phone, make sure that the roaming data is active and also the operating system of the phone up to date.

    You can consult our FAQ too:https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

    If the issue persists after that, please contact us by chat to assist you further:https://fizz.ca/en/support

    Thank you for your understanding.

    Have a nice day.

    -Simona, Community Moderator

This discussion has been closed.

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