Unable to open payment page

ian_Z
ian_Z Posts: 3 ✭✭
edited October 2 in My Mobile

To whom it may concern,
Hello, I am having payment issue with the page stuck blank.
Everytime when I am trying to open payment page it stuck at blank, no respond to any input.
I tried everything I coulde, including switch to different browser, clear catch, reboot computer, switch computer, switch to other device like iPad or iPhone, etc.
Nothing works, they all end up to stuck with that blank page.
Even if I setup auto payment and have the credit card stored for payment, it keeps saying that if the payment not received by Oct 2nd my service will be suspended.
Please someone help me, there is enough money in my credit card, I just cannot pay.
Thank you.

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,256 ✭✭

    @ian_Z said:
    To whom it may concern,
    Hello, I am having payment issue with the page stuck blank.
    Everytime when I am trying to open payment page it stuck at blank, no respond to any input.
    I tried everything I coulde, including switch to different browser, clear catch, reboot computer, switch computer, switch to other device like iPad or iPhone, etc.
    Nothing works, they all end up to stuck with that blank page.
    Even if I setup auto payment and have the credit card stored for payment, it keeps saying that if the payment not received by Oct 2nd my service will be suspended.
    Please someone help me, there is enough money in my credit card, I just cannot pay.
    Thank you.

    Clear your browser cache. Try using a private browser. Disable your VPN if you use one.

  • Sébastien_C
    Sébastien_C Posts: 289 ✭✭

    @Whizz, Can you help him ?

  • ian_Z
    ian_Z Posts: 3 ✭✭

    @Bois_3ISKD said:

    @ian_Z said:
    To whom it may concern,
    Hello, I am having payment issue with the page stuck blank.
    Everytime when I am trying to open payment page it stuck at blank, no respond to any input.
    I tried everything I coulde, including switch to different browser, clear catch, reboot computer, switch computer, switch to other device like iPad or iPhone, etc.
    Nothing works, they all end up to stuck with that blank page.
    Even if I setup auto payment and have the credit card stored for payment, it keeps saying that if the payment not received by Oct 2nd my service will be suspended.
    Please someone help me, there is enough money in my credit card, I just cannot pay.
    Thank you.

    Clear your browser cache. Try using a private browser. Disable your VPN if you use one.

    Yes I did them all, by looking at other similar issue post.
    Still, nothing works.

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,256 ✭✭

    @ian_Z said:

    @Bois_3ISKD said:

    @ian_Z said:
    To whom it may concern,
    Hello, I am having payment issue with the page stuck blank.
    Everytime when I am trying to open payment page it stuck at blank, no respond to any input.
    I tried everything I coulde, including switch to different browser, clear catch, reboot computer, switch computer, switch to other device like iPad or iPhone, etc.
    Nothing works, they all end up to stuck with that blank page.
    Even if I setup auto payment and have the credit card stored for payment, it keeps saying that if the payment not received by Oct 2nd my service will be suspended.
    Please someone help me, there is enough money in my credit card, I just cannot pay.
    Thank you.

    Clear your browser cache. Try using a private browser. Disable your VPN if you use one.

    Yes I did them all, by looking at other similar issue post.
    Still, nothing works.

    Indeed, the site seems poorly designed at the moment. The site seems to be in trouble

  • Whizz
    Whizz Posts: 26,300 admin

    Hello @ian_Z ,

    I am sorry to hear you encountered this issue.
    I want to inform you that we are currently experiencing a technical issue that is affecting the payment button. We apologize for any inconvenience this may cause.

    Please be assured that we are opening a support ticket and will notify our technical team to resolve the issue as soon as possible. In the meantime, we recommend reaching out to our support team, as they may be able to assist you with a workaround and help process your payment promptly.
    You can contact support by clicking on this link: https://fizz.ca/en/support

    Thank you for your patience and understanding. Please don't hesitate to contact us.
    Have a good day!
    Alexandra, Community Moderator

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 280 ✭✭
    You have try everything, you need to contact support at this point, sorry
This discussion has been closed.

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