No Signal After eSIM Transfer (Public Mobile to Fizz) – Number Port Issue
I transferred my existing phone number from Public Mobile to Fizz using eSIM today. The Fizz platform showed the transfer as “completed” around 3 pm, but I still have no mobile signal on my phone about 8 hours later. I’ve already restarted my phone, checked eSIM settings, reset the network and tried airplane mode — nothing works.
I've also chatted with Fizz online customer service. The guy ended responding to me (I guess maybe it's 10 pm now but it says their online agent is from 8 a.m. to 1 a.m. Eastern Time?
Transfer logs:
Transfer request received
2025-09-28T14:50:59
Your order to transfer your number over to Fizz is being created.
Request sent to your current provider
2025-09-28T14:51:19
Your current provider has been advised that you wish to transfer your number. Keep an eye out for his text message.
Reply to the transfer authorization
2025-09-28 02:52 PM
Your current provider sent a text message to your number. You have 90 minutes to reply YES to authorize its transfer.
Transfer in progress
2025-09-28T14:53:05
The transfer of your number and the activation of your Fizz mobile plan will be completed within the next two (2) hours.
Transfer completed
2025-09-28T15:00:20
Your number has been transferred, and you can now use your Fizz mobile plan.
Best Answer
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Hello helen_521,
Thank you for letting us know about this situation.
I verified your account and I can see that a ticket was already escalate to our technical team. Also, I can see that a resolution was provided by the technical team in the meantime and a SIM order was placed for you.
You will have to wait for the SIM card to be delivered and after that you will have to associate it to your mobile plan. You can find more information on this topic here: How can I change the SIM associated with my mobile plan? | Fizz
If you have further questions regarding the situation, please reply to the last email received or contact us directly from the support page.Have a good one!
-Vlad, Community Moderator
0
Answers
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Hi
Have you tried all the steps here, including your phone is selecting a Fizz network?
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Let us know how you make out.
Cheers,
Brad0 -
And have a look here to make sure your phone is compatible on the Fizz VoLTE network.
As an fyi, not all VoLTE phones are compatible with Fizz0
