Reusing old SIM after swaping to eSIM
When I went back the portal to swap back, the portal didn't show the normal swap wizard I had used before, and instead told me I had to validate my identify with an agent using chat. Understandable, I'm trying to swap SIMs for the second time within weeks of each other -- I probably tripped some anti-fraud system.
The agent told me it wasn't possible to reuse the original SIM because it had become deactivated by the swap to an eSIM. Is this true?
Fizz itself states that SIMs are reusable as long as the you have the original SIM and its activation code, which i still do. Is there something special that happens during a swap that doesn't happen during a plan deactivation which makes the old SIM not reusable?
Was the agent wrong?
Answers
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Good morning @Joyful_Bear
try these, from the Fizz FAQ
"For a physical SIM card, there are two (2) ways to get to the SIM card activation page:
Log into your Fizz account and go under Overview > Add a plan. There, you’ll have the opportunity to activate your SIM card.
OR
In the fizz.ca menu bar, click on Mobile/Activate my SIM or enter fizz.ca/activate directly into the address bar of your web browser.
Once there, simply enter the activation code on your SIM card in the field provided."
Let us know how you make out.
Cheers,
Brad0 -
The physical SIM card is reusable only after you deactivate your account.
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Hey Joyful_bear Why do you want to switch back to the physical sim card? I was wondering if I switch to Esim what are the benefits?
Can you explain the difference from your point of view?
Thank you0 -
I checked a few forum posts about this issue and you should be able to do it but I've only seen them mention a new plan that started on eSIM and later bought a new SIM to transfer to.
It should be available to you through the same way you did it the first time. It asks you to verify the payment details on your account and then ask you if you want use a new physical SIM or a SIM card that you already have. But this time you have to verify through a support agent and I don't know if only an agent can process this or if you can use the self-serve option after verifying your identity.
That agent is most likely right but the only way to know for sure is either to try again and/or ask support.
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I think it is because your line is active and so it is transferrable.
"Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a number to this plan is not possible; you need to create a new plan"
https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do0 -
If you absolutely want to use your old SIM, go to https://zone.fizz.ca/dce/customer-ui-prod/account/plan -> Manage my plan -> Change my SIM -> Activate a physical SIM card with activation code.
Follow the instructions, if you have to go through extra authentication. Then use the code from the old card and see what happens. You don't have to tell anyone about the history of the SIM you are activating. The system either accepts it or it doesn't.
It may not accept it, your old SIM card may have been marked as "stolen" in the system when you swapped it for the eSIM, or you may run into SIM swap rate limiting if your last swap is only a few weeks ago. None of us in the forum can know, you just have to try.
Getting a new SIM card may cause you less hassle as it is more likely to succeed. It's up to you at the end if you want to risk having to chat hours with customer service if something goes wrong just to save $5-$10 on a new SIM card.
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