Call forward

Fred_3AZN9
Fred_3AZN9 Posts: 8 ✭✭
edited September 25 in My Mobile

I have a plan with unlimited calling. I tried to use call forwarding to another Canadian number and this was the message I received.

Action required: Your current plan did not allow you to complete this call. Please buy an Add-On https://fizz.ca/s/15/en/201689829/

Does this mean that I need funds iny wallet? Is call forwarding not included as is with unlimited calling?

I used the **21*(number to forward to)

Answers

  • Whizz
    Whizz Posts: 26,301 admin

    Hello Fred_3AZN9,

    I am sorry to hear that.

    To use call forwarding, please ensure that your phone is VoLTE certified along with having a VoLTE-certified SIM card.
    I have verified that your SIM card is VoLTE enabled. However, please double-check that your phone itself is VoLTE certified. You can verify this by checking the list here: https://fizz.ca/en/faq/compatible-devices, or you can perform a quick VoLTE test by dialing #8378 on your phone.

    If you need further assistance, we are happy to help via our live chat support here: https://fizz.ca/en/support

    Thank you for understanding!
    Have a good one, 
    Alexandra, Community Moderator 

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