Cancelled Order

xiangmingZeng

Hello Fizz Support,

I purchased a new SIM card ($5.25) on 7th Sep., but I didn't receive it till now. I have not been able to use the service at all.

Since I paid for a service that I could not use due to a delivery issue, I would like a full refund for the SIM card. If a full refund is not possible, I would at least expect a refund for the undelivered SIM card.

Order: 7549146259

Order date: 2025-09-07

Sim Card
$5.25

Thank you,
Xiangming Zeng

Whizz

Hello xiangmingZeng,

I am sorry to hear that you didn't receive the SIM card ordered.

I want to inform you that we have a few options since the SIM was not delivered to you. For example, we could send a new SIM card if you are interested.

However, in order to receive the proper assistance in this situation I kindly ask to contact us directly from the support page. You can do that here: https://fizz.ca/en/support

We appreciate your understanding.

Have a good one!

-Vlad, Community Moderator

Shmutz

You can contact support via chat in your account or Whatsapp

G225 code IRSGE

Hi for this contact support with private browser here https://fizz.ca/en/support

Bois_3ISKD

For this problem, you must contact support
https://fizz.ca/en/support