Transfer

Stephv
Stephv Posts: 2 ✭
edited 12:12AM in My Mobile
I forgot to press start transfer after activating my eSIM now I never received a text from koodo

Best Answer

  • Whizz
    Whizz Posts: 26,108 admin
    Answer ✓

    Hello @Stephv

    Thank you for letting us know about this.

    I investigated your Fizz account and I can see that your transfer was completed in the meantime. Your plan is fully active and your services should be working.

    If you didn't already, please restart your phone to ensure full functionality.

    If you have any questions you can contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support
    
    Have a good one!
    -Vlad, Community Moderator

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,793 ✭✭

    @Stephv said:
    I forgot to press start transfer after activating my eSIM now I never received a text from koodo

    You must leave your old SIM card (old provider) in your phone to receive the text message.

  • Mike RZMAX
    Mike RZMAX Posts: 6,308 ✭✭

    Contact support
    https://fizz.ca/en/support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 419 ✭✭

    Is the option to Start Transfer no longer there? Otherwise, why don't you just start is now?
    As Bois mentioned, you have to have your old sim card online to receive and reply to the transfer confirmation text

This discussion has been closed.

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