need port in message sent to old provider
I want to port my number from virgin mobile to fizz and virgin says they need the request from fizz first. I can see my number listed in my fizz account but the status is pending.
Both sims are active in my phone. Please help!
Best Answers
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If you are activating a physical sim, check the notification area on the website for any messages about problems with the number transfer.
For an eSim activation, please read the following FAQ and make sure you have followed all the steps. Specifically, under section 3, "Starting the transfer". You may also want to check the website under My plans to see if there are any pending actions listed about the number transfer.
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Hello writerchick1977,
I'm sorry to hear that you're experiencing this issue.
I have checked your account and can confirm that your eSIM is enabled. However, the transfer has not started automatically. To complete the transfer, please manually initiate it by following these steps: go to My Plans > select Manage Plan > tap on Install eSIM > click on Start Transfer.
To validate your identity and that this number transfer request is legitimate, your other provider will send you a text message asking you to confirm the transfer. You must reply YES within the specified timeframe, otherwise you'll have to start all over again.
Once these steps are completed, keep an eye on your emails. Your Fizz plan will be activated within the next two hours. Once the transfer is complete, your payment cycle will begin and you’ll receive a confirmation email with your Service Agreement. You can see more details here: https://fizz.ca/en/faq/install-and-activate-esim
If you need further assistance or have difficulties, do not hesitate to contact our support team: https://fizz.ca/en/support
Thank you for understanding!
Have a good one!
Alexandra, Community Moderator1
