phone number transfer to fizz since 2 days now no koodo questions received

tedjo
tedjo Posts: 2 ✭✭
edited September 12 in Phones

HI,
i started since two days now the transfer of phone number from koodo to Fizz. i fulfilled all the transfer procedure very well via fizz network. so i want to know what is happenned with? can you check it i come me back.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,417 ✭✭
    edited September 12

    Did you receive an SMS from your previous provider and confirmed the transfer?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 419 ✭✭

    https://fizz.ca/en/faq/install-and-activate-esim

    Check to see if you did all of the steps. Specifically the one in section 3 "Starting the transfer".

  • tedjo
    tedjo Posts: 2 ✭✭

    this is sreen shot of my fizz mobile plan

  • Whizz
    Whizz Posts: 26,108 admin

    Hello tedjo,

    I’m sorry to hear about this.

    I have checked your account and noticed that you attempted the transfer with an eSIM. Please note that in order to proceed, you need to install and activate the eSIM first, then start the transfer process.
    To install the eSIM, please scan the QR code available at My Plans > Manage Plan > Install eSIM. After installing, click on "Start Transfer." You will then receive a text message to confirm the transfer. For more details, you can refer here: https://fizz.ca/en/faq/install-and-activate-esim

    If you need further assistance, do not hesitate to contact our agents: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good one.
    Alexandra, Community Moderator. 

This discussion has been closed.

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