lg g8 voLTE voicemail problems
new to fizz since sept1, have an lg g8thinQ (one for me and one for my son). My version was bought new from the states, verizon version. my son's was bought in canada. We're located in manitoba
I know our phones aren't on the approved lists but I've read various threads that voLTE can be unlocked (it's not natively supported), I\m just not experienced doing so. I went and bought two physical sims and installed them in the phones. I ported my number from public mobile no problems and everything went very smoothly. I can receive calls, make calls, texts both ways, mobile data works great. I even set up my voicemail... well I thought I did.
next day my wife tried calling me, she gets no dial tone, at all. I try calling someone, I dont hear any dial tone during the call. worse though, my voicemail does not work. after x amount of rings the phone just says number not available. So no one can leave me a message. I can see numbers no problems when someone is calling, caller ID works. Strange thing is also any calls I get it says "forwarded" under the caller ID. Checking my voicemail it says, "Boite Vocale" what is that. Both mine and my son's plans include voicemail.
Can all this be due to no voLTE? I thought if the phone wasn't voLTE it wouldn't make or receive ANY calls?
Any help would be greatly appreciated.
Best Answer
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Hello vrfizz,
Thanks for sharing all the details in finding a solution to this matter.
On your LG G8, go to Settings → Network → Mobile networks and look for VoLTE / Enhanced 4G LTE Mode. You should find that going into Calls > (Three little dots) > Call settings. Make sure it’s turned ON.
More details can be found here https://fizz.ca/en/faq/why-volte-important
Double-check your APN is set into Settings → Connections → Mobile networks → Access Point Names → APN
APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl
Here is an FAQ for it https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
For voicemail, dial +1 514 647 0999 or hold down the 1 key to set it up. "Boîte Vocale" just means “voicemail” in French, so that’s normal.
Try putting your SIM into another VoLTE-compatible phone (like a Samsung Galaxy, iPhone, or Pixel). If calls and voicemail work fine there, then the issue is specific to the LG G8.
Here is a list with that https://fizz.ca/en/faq/compatible-devices#3
If the issue persists you can reach us at https://fizz.ca/en/support
Have a great day.
-Mihai, Community Moderator0
Answers
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The best option to check if you are VoLTE compatible is to "dial" #8378 test number. And see if it tells you that you are making a call over VoLTE.
2nd best option is to put the phone on cell data, i.e. turn off WiFi, and monitor the LTE indicator while making a call. If stays on LTE during the call, you have VoLTE, if it falls back to 3G or H+, you don't.3G is about to be shut own but it hasn't yet, it is possible, you are still making and receiving calls over 3G fallback rather than VoLTE.
Your phone is from 2019, if you go through the list of Fizz' certified phones Android phones, you don't find any in there from earlier than 2020.
For voicemail, I can't help much, I don't have it. Boîte Vocale may be an indication that you are getting Vidéotron's voicemail, Fizz' parent company. Which is not that unlikely with a phone that old, if it don't know about Fizz, it may mistake the sim card for a Vidéotron sim and activate its settings.
Fizz's voicemail number is (514) 647-0999. Check if that is the number the phone is using when you are calling voicemail. Also check your call forwards and make sure, they point to that number.
*#61#
*#62#
*#67#Otherwise change them:
https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail1 -
Hi @vrfizz
Please excuse this seemingly obvious solution, but are you sure you selected voice mail when you chose your plans? It is not automaticity included.
Also, check out this FAQ
https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work
Cheers,
Brad0 -
LG phone are not support by Fizz. Check if Volte work but probably not.
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