no incoming call

Casa52

just put in the sin card and able to make calls, but can not receave call.

Whizz

Hello @Casa52

Thank you for letting us know about this.

I verified your account and I can see that the transfer of your phone number was completed, so you should be able to receive calls.

Please make sure your device is configured to automatically select the Fizz mobile network. The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic
iPhone: Settings → Cellular → Network Selection → Automatic

Also, please check if you have any Android/iOS updates available.

You can find more information on this topic here: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

If the issue persists, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support


Have a good one!
-Vlad, Community Moderator

elena code xzi4t

Hi @Casa52
It seems that you ported the number and the porting is not complete yet
If you ported the number more than 2 hours ago, contact the support https://fizz.ca/en/support