No signal

abdulch

Dear Fizz Support Team,I am experiencing a critical issue with my Fizz mobile service. Despite being in an area where your coverage map indicates full signal strength, both of my phones show nearly zero signal. I have confirmed the following details:Location: 6069 N Woodmont Ave, Lasalle, ON N9J 3P4Devices Affected: Two phones (both with Fizz SIMs) exhibit the same issue.Steps Taken:Verified service is active in My Account.Tested signal inside and outside my home with no improvement.Restarted both devices and toggled airplane mode.Ensured phones are set to automatically select the Fizz network.This issue is urgent as it severely impacts my ability to use mobile services. Please advise on the cause (e.g., network outage, SIM issue, or configuration error) and provide immediate steps to resolve it. If needed, I can provide additional details such as my account number or phone models.Please respond promptly or contact me via email or through my Fizz account for further troubleshooting. Thank you for your urgent attention to this matter.Best regards,
Abdul

Whizz

Hello abdulch,

Thank you for letting us know about this.

I investigated your account and I noticed that one of my colleagues already escalated this situation to our technical department.

You can check the status of your ticket from your Fizz account under My settings > My tickets.

Also, you will be contacted via email as soon as we have any updates from our technical team.

We appreciate your patience and understanding in this situation.

Have a good one!

-Vlad, Community Moderator

elena code xzi4t

Please edit your message and remove the phone number, this is a public forum, to contact the support you need to chat with them https://fizz.ca/en/support
@Whizz probably you need to do it

MobileFizzer_VBMV6

It looks like, the closest Freedom Mobile tower is over a kilometre away from your place, just west of Ojibway Parkway, so what you are seeing may simply be the best signal available in your area.

Check if your phones support LTE bands 4 and 66. These are fairly specific to North America, phones bought elsewhere may not always support them.

As a temporary measure, go to your mobile network settings, switch network selection to manual and choose one of the Fizz EXT networks (this will be one of Bell, Telus or Rogers), which may have better coverage in your area. This is not meant as a permanent solution though, Fizz says they may cancel your plan if you do this for more than 3 months.