can't transfer my phone number

nnaima
nnaima Posts: 2 ✭
edited September 4 in Your Fizz Account
i want to activate my sim card, but i can't transfer my phone number (virgin). still in work.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 13,069 ✭✭

    Hi @nnaima
    Check on your provider account, probably you have a pin or blocked the portability
    After contact the Fizz support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 26,108 admin

    Hello nnaima,

    I am sorry to hear about this situation.
    I have verified your account, and I am pleased to inform you that the port-in process has now been completed. Your number and plan are active. I suggest testing your line using the instructions provided on this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line to ensure your services are functioning properly.

    We remain at your disposal for any further assistance. You can contact us by accessing this link: https://fizz.ca/en/support

    Thank you for your understanding!
    Have a good one!
    Alexandra, Community Moderator

This discussion has been closed.

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