Modem constantly restarting itself

jennottawa
jennottawa Posts: 3 ✭
edited September 4 in Internet
Every 10 minutes or so my wifi cuts out, the lights stop blinking, and all the lights except the power one turn off. This has been happening constantly all day and none of the suggested fixes have worked. Is it a faulty modem? Or could the coaxial cable be doing this.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,949 ✭✭

    Hi
    Can you check if you still have plastic on your modem and if your modem is in closed environment and it is overheating
    Check with the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,986 admin

    Hello jennottawa,

    I am sorry to hear about your situation.

    I have verified your account and noticed that some signals are not within the normal parameters. To address this, our team has scheduled a technician appointment to come on site and verify the modem. You can consult this FAQ  https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address to know what to expect before and during the visit.

    Our agents remain at your disposal if you have any questions. You can contact us here:  https://fizz.ca/en/support

    Thank you for your patience and understanding. 
    Have a good one!
    Alexandra, Community Moderator

  • jennottawa
    jennottawa Posts: 3 ✭
    It is warm in here but all the plastic is off. Its fully in the open with a fan close to it. Seems to be doing a but better now that its cooled down but hard to say
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