Discovery promotion not activated?

KOSTX

Hello, excited to have joined because of the Discovery promotion! So I signed up in the evening of September 2nd on the last day of the promotion, thinking it would be applied to my account once my esim was activated, since I read a few other answers on the forum. However, currently my plan has the normal price applied to it and not the discount.

I've also opened a ticket on this matter, but am wondering if there's anything else I can do? I'd really love for any help on this, as the promotion was the deciding point for my signing up for Fizz!

elena code xzi4t

Hi @KOSTX
This can be a bug from a different time zone, but check with the support https://fizz.ca/en/support

Whizz

Hello @KOSTX ,

I am sorry for this situation.

I kindly inform you that I have just escalated your case to our dedicated team to fix this issue for you and apply the discount for you.

Once applied, you will be able to see it on your Fizz account, My plans.

Please consult our FAQ too:https://fizz.ca/en/faq/how-does-phone-discount-plan-work

Thank you for your interest and cooperation.

Have a nice day!

-Simona, Community Moderator