I didn't receive my sim card

dianesighomnou

Hello! I am still waiting for my card. It's been 3 weeks that I placed the order

Shmutz

You can contact support via online chat in your account

elena code xzi4t

Hi @dianesighomnou
You need to be in contact with the support to see if they will send you another one or ask to buy a new one and refund after the activation https://fizz.ca/en/support

Whizz

Hello dianesighomnou ,

Sorry to hear about the issue.

I verified your account and it appears that the Sim card is delivered.
If you did not receive it , please reach our customer service on chat : https://fizz.ca/en/support for further investigations.

Have a good one,
Raul, Community Moderator