I am trying to buy a phone+plan - and I am stuck at the details screen

Guilherme B.
Guilherme B. Posts: 5 ✭✭
edited September 5 in Your Fizz Account

I get to the detail screen but there is no "NEXT" button. The detail screen shows:

a) The phone I am purchasing;
b) The monthly plan;
c) Home address;
d) SIM option;
e) Payment option;
f) Shipping information;

How can I proceed?

Answers

  • Guilherme B.
    Guilherme B. Posts: 5 ✭✭

    I have got the same result with Mozila Firefox and Microsoft Edge.

  • Mike RZMAX
    Mike RZMAX Posts: 6,166 ✭✭

    @Guilherme B. said:
    I have got the same result with Mozila Firefox and Microsoft Edge.

    Clear your browser cache. Try using a private browser. Disable your VPN if you use one.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,490 ✭✭

    Hi yes try with in private mode of edge or private mode of Firefox.

  • Guilherme B.
    Guilherme B. Posts: 5 ✭✭

    @G225 code IRSGE , @Mike RZMAX , Thanks for the tips. I have tried all that - to no avail. I am still stuck in the same screen.

  • Whizz
    Whizz Posts: 25,989 admin
    edited September 4

    Hello Guilherme B.,

    Sorry to hear about the issue.
    Please reach our customer service with a screenshot of the page were you are blocked so they can open a ticket with our technical team for further investigations : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator 

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,490 ✭✭
    edited September 4

    I try, your computer have good time and date ?

    Have-you try with mobile or computer ?

This discussion has been closed.

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