What happened to my code?

muhammad0128
muhammad0128 Posts: 2 ✭
edited September 4 in My Mobile
I was on the checkout area and when i click submit i got a popup saying an error occured. I refreshed the page, and when i put in my code again, it said it has been assigned to another number. Please help.

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 361 ✭✭

    If we are talking about the activation code on the physical sim card, wait two hours. Check in your account if any plan has been activated, if not, you should be able to use the activation code again at that point.

  • Mark123_2024
    Mark123_2024 Posts: 7,787 ✭✭

    @muhammad0128 said:
    I was on the checkout area and when i click submit i got a popup saying an error occured. I refreshed the page, and when i put in my code again, it said it has been assigned to another number. Please help.

    You should contact the support team.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,490 ✭✭

    Connect with private mode of your browser.

  • Mike RZMAX
    Mike RZMAX Posts: 6,166 ✭✭

    Contact support
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,989 admin

    Hello @muhammad0128,

    I am sorry for your issue.
    Verifying your account, your mobile plan is activated and functional.
    You can test the service following this steps:https://fizz.ca/en/faq/how-test-my-fizz-line
    Normally the error related to the code assigned to another member appears when you start an activation and you don't finish it. No worries, in 30 minutes from the last retry the code becomes active again.
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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