Account age badge doesn't update

fizz_buzz
fizz_buzz Posts: 2 ✭
edited September 4 in Your Fizz Account
I got my first month badge on 2024/07/18, but I am still stuck 3/4 of the way on the 6 month badge. I should already be on the one year badge. Do I have to contact support to fix this?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,689 ✭✭
    edited September 4

    @fizz_buzz said:
    I got my first month badge on 2024/07/18, but I am still stuck 3/4 of the way on the 6 month badge. I should already be on the one year badge. Do I have to contact support to fix this?

    Contact support, They will unlock it quickly
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,490 ✭✭

    Hi yes contact support or send private message to @Whizz

  • Whizz
    Whizz Posts: 25,989 admin

    Hello fizz_buzz,

    I have verified your account, and you had a ticket for this situation.
    You were recently contacted to be informed that following the investigations the technical team carried out on your account, they were able to update the badge in your account. I kindly invite you to log in your account, go to My benefizz > My progress to see the details. Here is a useful link: What do I receive with the My Rewards program? | Fizz. 

    If there is still an issue, please contact our agents, they will gladly assist you: https://fizz.ca/en/support

    Thank you for understanding!
    Have a good day! 
    Alexandra, Community Moderator

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