Ticket timeline.

suresh0704
suresh0704 Posts: 210 ✭✭
edited September 3 in Data Gifting

I have an open ticket from 3 days and I opened an other ticket as well.
How long does a ticket take to resolve.
I asked the customer support they said they don’t have a specific timeline it seems.

My amount got debited twice this month when I tried to change plan. Once from referral balance and once from my credit card.

How long it takes. 🤔🤔

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,958 ✭✭

    Hi @suresh0704
    This depends on the complexity, only the support can estimate the time needed it

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 1,038 ✭✭

    It is not always the same. During summer it was more longer. You can verify from time to time if it is too long

  • Whizz
    Whizz Posts: 25,994 admin

    Hello @suresh0704 ,

    Thank you for contacting us.

    I confirm you have a ticket in progress related to your issue, the technical team is still investigating it.

    Once an answer is provided, you will be immediately informed by email.

    Rest assured, we are doing the best for you.

    You can follow the progress on your Fizz account too, My settings, My tickets.

    We appreciate your patience and cooperation.

    Have a great day!

    -Simona, Community Moderator

This discussion has been closed.

Categories